FAQ: Dawn of Madness
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

If I pledge a lesser amount now and upgrade in the PM, will I still get the Early Bird?

Yes. We are going by backer number rather than having a standalone Early Bird pledge with this campaign, so if you pledge even $1 now then you will be able to upgrade in the pledge manager and still get your early bird.

Last updated: November 19, 2019 15:51

Will this campaign utilize a pledge manager? When will it open? (And what is a pledge manager?)

Yes, we will use a pledge manager for Dawn of Madness. We haven’t decided which one yet, though we have used Backerkit several times in the past. It will likely open next year, probably in late January or February.

If you’ve never used a pledge manager before, it is a website separate from Kickstarter that lets you pay for shipping, put in your address, add any add-ons you want, and change your pledge level. It is a very useful thing to have, and we will certainly be using one again.

Last updated: November 19, 2019 16:00

Why aren't all stretch goals available to all pledge levels?

A lot of stretch goals are extremely expensive to produce. Miniatures are an obvious one, but other components can be, too - in fact, in some cases they can completely dwarf the cost of miniatures. Books are one such item, as are double-layer player boards, etc. Because of this, if we offered every stretch goal to every pledge level, we would run out of money very, very quickly. Having said that, we will strive to give all of our backers as much content at the most reasonable price that we possibly can.

Last updated: November 19, 2019 20:19

Will Deep Madness be available to purchase in the pledge manager?

Currently the answer is unfortunately no. The reason for this is three-fold: first, because it would add a massive heaping of logistics to what could end up being an already complex campaign, because it would likely clog up production with an entirely separate game being shipped at the same time, and, third, because shipping companies charge for every added SKU that’s in an order - and Deep Madness has a lot of SKUs.

However, we are definitely considering doing a second reprint at some point next year, so there is reason to hope.

Last updated: November 21, 2019 01:49

Where do I get more FAQ goodness for other questions?

Our always incredible Quotestar has created a community-driven FAQ where she is collecting common questions and their answers. You can find it at https://docs.google.com/document/d/10Fan_8ihHFW3B-HahSL6sk3g4mLTH2aVDyzEwx1jNbM

Last updated: November 20, 2019 12:21

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account. You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account here.

If you have created an account and have gone through the previous steps, but are still having trouble, please reach out to us via the contact form. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Try account recovery here.

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support by signing in to your BackerKit account, and then clicking on “Need Help?” in the top right side of the page! We will ask you to verify that you are the account holder; and to provide the new email address to which you would like to update your account. You can verify by your ownership of your backer account by either of the following methods:

* Sending us an email from the old email address, specifying the new email address for your backer account.

* Sending us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc).

How do I delete my backer account?

While signed in to your BackerKit account, click on “Need Help?” on the top right side of the page.

If you delete your account, you will still be able to access your surveys in the future -- no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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