Pledge Manager Opens Today! All (Or at Least Many of) Your Questions Answered!
almost 5 years ago
– Thu, Feb 13, 2020 at 02:57:54 AM
Hey there, friend! We have some pretty big news: the pledge manager is beginning to roll out to people as of today! It may take a little while for you to get your survey, but don't worry - it's on the way.
We will start with what's called a "smoke test." Basically this is where 5% of the surveys are sent out to folks to make sure there are no issues with the pledge manager. Then, not long after that, we will be able to send out the remaining surveys. Once these start going out it can take 24-48 hours for your survey to arrive to you. If you don't see your survey link, be sure to check your junk mail folder.
Still haven't gotten your link? Then go to dawn-of-madness.backerkit.com/ to have it resent to you by entering the exact email address you used to back this project. (If you have a Backerkit account, it will also show up in your list of projects.) If those methods still aren't working for you, though, you can send an email to [email protected] and we'll help you get squared away.
Navigating the Pledge Manager
While some of you likely know pledge managers like the back of your hand, we thought it might be helpful to have a few pictures of how to navigate the pledge manager for those who may not have done this very often. As mentioned before, we will be using Backerkit for this campaign. You will receive an email with the link to your survey in it. When you click on that link, you will be taken to a page that looks like this:
![](https://ksr-ugc.imgix.net/assets/028/056/978/a5e8c4247f0a54c6341f0bdb3b55a81d_original.jpg?ixlib=rb-2.1.0&w=700&fit=max&v=1581456253&auto=format&gif-q=50&q=92&s=cfd4fe0f19ea6267ea5703e7b95673e7)
Click the "Get Started!" button to do just that, or click "switch your pledge level" if you would prefer to move to a different pledge level. (If you're a $1 backer, you will have to switch your pledge level if you would like to get any rewards.)
If you choose to change your pledge level, you will see a menu appear like this. Just click on the level and then scroll down to the "Switch" button. (Not pictured. Sorry.) Click on that and you'll be good to go.
![](https://ksr-ugc.imgix.net/assets/028/057/021/e29e9b546187ca091f04c77016421567_original.jpg?ixlib=rb-2.1.0&w=700&fit=max&v=1581456443&auto=format&gif-q=50&q=92&s=4d626e578286a45ff0a33f578220eb13)
Next, you'll be directed to a series of questions. One of these questions will be where you select your preferred language, so obviously that one's pretty important. =) Most of them are just informative, but you'll want to read them all so that you get a good idea of what is where and why.
![](https://ksr-ugc.imgix.net/assets/028/057/041/a035a8c5ea0dd3ce92ec183421bd41e8_original.jpg?ixlib=rb-2.1.0&w=700&fit=max&v=1581456571&auto=format&gif-q=50&q=92&s=aead58c208e8aba86fe5fd12ace7bf8a)
After the questions, you'll be able to choose any add-ons you would like to add to your order. The biggest expansions will ask you what language you would prefer, while the smaller ones will have all languages bundled inside. You will see a running total along the right-hand side of what add-ons you've added, as well as the items included in your pledge level and the total for shipping. Once you're done here, click "Next".
![](https://ksr-ugc.imgix.net/assets/028/057/055/37891caf63704177a36654f40ee43e9e_original.jpg?ixlib=rb-2.1.0&w=700&fit=max&v=1581456730&auto=format&gif-q=50&q=92&s=6a2c9e6d0d0d9d7eae0837d3c3601dfa)
On the next screen you'll be able to put in your address information.
![](https://ksr-ugc.imgix.net/assets/028/057/091/fdc5c2fc1173be156b6d66c60c8f5919_original.jpg?ixlib=rb-2.1.0&w=700&fit=max&v=1581456895&auto=format&gif-q=50&q=92&s=c9b408d09d3535475a938c4c1120597d)
And, finally, on this screen you'll see your total (1) and the items in your order (2) as well as your address. You'll then pay for everything on the right. You can pay through Backerkit's method (3), or through PayPal (4). If you pay through Backerkit, then your payment will not be processed until we close the pledge manager. However, if you pay using PayPal then your payment will process immediately. Up until we close the pledge manager, you will still be able to add items to your order. This makes PayPal a very convenient method to pay over time by adding one or two items to your order whenever you have funds and then using PayPal to pay for it.
![](https://ksr-ugc.imgix.net/assets/028/057/172/6ed8909c2af076b39a7b28915fdb8ca9_original.jpg?ixlib=rb-2.1.0&w=700&fit=max&v=1581457299&auto=format&gif-q=50&q=92&s=f6dd40ee78551d89b3c7c1b764c81450)
Last of all, finalize everything by clicking "Place My Order" (5). (This is important regardless of which payment method you choose.)
Frequently Asked Questions (Or At Least Fervently Anticipated Questions)
Below we have assembled a few of the questions we anticipate being the most pressing ones people will be asking, as well as some (hopefully) helpful answers. If we didn't cover your question, though, let us know and we'll get back to you.
Q: How can I pay for shipping and add-ons?
There will be two methods available inside the pledge manager. First of all, you can pay with a credit card through Backerkit itself. If you decide to use this method, then your card will not be charged until the pledge manager closes. Alternatively, you can use PayPal to pay for items. If you use PayPal, then your card will be charged immediately.
Q: When will the pledge manager close?
The pledge manager is currently scheduled to close on May 31st. After the PM closes, your order will be locked, and your card will be charged (assuming you used the Backerkit payment method.)
Q: Can I edit my address after the PM closes?
Yes, you can. Your address will be locked right before the shipping process begins. Since we will do two waves of shipping, you will also be able to edit your address before each shipping wave begins.
Q: How much will the packages weigh, and how will the weight effect the shipping cost?
For the Core Experience pledge level (before any add-ons), the package will be about 6.5kg (15 pounds). The shipping fee will be roughly the same as the estimate shown on the campaign page.
For the Otherworld Experience pledge level (before any add-ons): The packages over the 2 waves will total about 12kg (27 pounds) together. Because we unlocked a ton of new items during the campaign (a lot more items in the core box and miniature box, as well as the two new big box expansions), the shipping fee will be about $10-$20 higher than the estimate shown on the campaign page for most countries.
For some countries (Mexico, Saudi Arabia, United Arab Emirates, Cyprus, Malta, Iceland, Russia, Belarus, Ukraine, and countries from South America and Africa), however, there's a relatively big jump on shipping because of the goals we unlocked during the campaign. Tragically, the cost for international shipping has only continued to rise in recent years - and even in recent months. We actually ate a lot of the cost for the packages shipped to the countries mentioned above in our previous campaign. Sadly, this time we can't eat as big of a part of the cost for the sake of this project's healthy financial outlook, based on our shipping partners' quotations. We are unfortunately still a very small team, so we don't have the wiggle room on this that some larger companies may have and can't currently take a big loss on shipping fees. Thank you for your understanding about this. We know this sucks. If you are from one of the countries mentioned above and have any questions about your order (including if this is no longer doable for you), then please feel free to contact us at [email protected].
For the Gameplay All-in Pledge Level: The packages across the 2 shipping waves will total around 18kg (40 pounds) altogether.
Q: Can I use PayPal?
Yes, we accept PayPal in the PM.
Q: I'm currently at the $1 pledge level. What should I do?
There are no rewards available at the $1 pledge level. If you would like to participate in Dawn of Madness, then please switch your pledge level after you enter the PM. (See the pictures above to see how to do this.)
Q: How do you know I'm a Deep Madness returning backer? How do I get the free DM crossover packs?
If you participated in either of our Deep Madness campaigns (even as a late backer), then you basically shouldn't need to do anything. We have created special DM returning backer pledge levels for several existing pledge levels (specifically the Otherworld and all of the Gameplay All-In levels) and have already moved our returning backers into the new pledge levels based on the Backerkit pledge records.
In the $139 Otherworld DM returning backer pledge level, a free DM Crossover Pack 1 has already been added.
In the $288/$303/$313 Gameplay All-In DM returning backer pledge levels, both DM Crossover Pack 1 and 2 have already been added.
If you purchased Deep Madness outside of KS, we still consider you a returning DM backer. However, we cannot automatically move you into one of the DM returning backers pledge levels, because we have no record of your purchase in Backerkit. Having said that, if you are at either the $139 Otherworld or the $313 Gameplay All-In level, you can manually switch to the returning backer levels yourself. If you are at either the $288 or $303 level, though, then please contact us via email at [email protected] and we will switch you over on our end. (These pledge levels are not visible to people wanting to switch pledge levels.)
Q: I purchased The Faces of the Sphere expansion during the DM reprint campaign. How do I get the free crossover pack for this expansion?
We have prepared a free add-on for The Faces of the Sphere expansion crossover pack in the DM returning backer pledge levels. You can manually add it into your order in the PM. If you have multiple copies of The Faces of the Sphere expansion, you can add 1 crossover pack for each copy of the expansion you own.
Q: Which products are in the 1st shipping wave, and which are in the 2nd shipping wave?
Products that will be delivered in the 1st shipping wave:
· Dawn of Madness Core Box (with applicable unlocked goals)
· The Otherworld Miniature Box (with applicable unlocked goals)
· The Faces of the Sphere Expansion and its Crossover Pack
· Deep Madness Crossover Pack I
· Neoprene Game Mat
· Sentience Dice Pack
· Metal Sentience Token Pack (80 tokens version)
· Metal Sentience Token Pack (120 tokens version)
Products that will be delivered in the 2nd shipping wave:
· The Written Rift Expansion (The Author)
· The Ticking Heart Expansion (The Clockmaker)
· The Forgotten Void Expansion (The Anthropologist)
· Of Art and Oblivion Expansion (The Actor)
· The Numina Abomination Pack
· The Executioners Abomination Pack
· The Depressions Terror Pack
· The Watchers Terror Pack
· Echoes in the Mist Standee Expansion Collection
· Deep Madness Crossover Pack II
· The Art of Dawn of Madness
· Component Storage Box
· Miniature Storage Box
Q: Which gameplay items are not included in the Gameplay All-in Pledge? Why?
The Watchers Terror Pack is not included in the Gameplay All-In pledge level because the early-bird backers will already receive it as a free reward.
The Faces of the Sphere expansion is not included in this pledge level because many of our Deep Madness returning backers already purchased it during the DM Second Printing KS campaign.
If you wish to purchase these two expansions to complete your gameplay collection, don't forget to manually add them into your pledge in the pledge manager.
Q: How do I know if I'm an early-bird backer? And if I am, how do I get the free early-bird reward The Watchers Terror Pack?
Backers numbered from #1 - #6170 are early-bird backers. To find your backer number, click on your profile picture in the upper right-hand corner of Kickstarter, then view your backed projects. Scroll down to Dawn of Madness, and then click the blue circle with the plus symbol in it. This will open your backer information. From there, scroll down to the very bottom of this screen and you'll see your backer number.
![](https://ksr-ugc.imgix.net/assets/028/057/614/13cc1624e84eee7f656502fcfba59e80_original.jpg?ixlib=rb-2.1.0&w=700&fit=max&v=1581459962&auto=format&gif-q=50&q=92&s=778b9fb8aafe321a02bef391e44cd512)
![](https://ksr-ugc.imgix.net/assets/028/057/618/476f528b0fd172ddec8ae100b4e6d08f_original.jpg?ixlib=rb-2.1.0&w=700&fit=max&v=1581459984&auto=format&gif-q=50&q=92&s=84611f6cdc1ac09c89113cb53979f6a6)
If you are one of the early-bird backers (#1 - #6170), we will add a free The Watchers Terror Pack early-bird reward into your order for each Otherworld Experience and/or Gameplay All-In pledge you have once the Pledge Manager is closed and your pledge is locked. You don't need to add it into your order yourself.
Q. Will the Pledge Manager open again once Wave 1 ships?
We're not sure yet, to be honest. We know a number of other campaigns have done this, but we're not sure if we can swing it yet or not. If we do, it will only be for Wave 2 items. Wave 1 items will not be purchasable through the pledge manager at that point.
Q. Is single-wave shipping available?
Unfortunately we are not able to offer single-wave shipping with this campaign. We don't have much in the way of storage/warehouse space at this time, which makes single-wave shipping untenable. In addition, once the wave 1 items are created they will not be produced again in this campaign. Because of these two factors, we aren't able to offer single-wave shipping for this campaign. We apologize if this is an inconvenience for you.
Q: What about the storage boxes? Did they end up making it into the pledge manager?
As a matter of fact, yes, they did. We have prepared these two add-ons in the pledge manager.
The Component storage box can hold all of the components except the miniatures from the Dawn of Madness core box, as well as all of the expansions.
![](https://ksr-ugc.imgix.net/assets/028/057/780/905eb8d94a5ea4cac8b29f841548d5a1_original.png?ixlib=rb-2.1.0&w=700&fit=max&v=1581460969&auto=format&gif-q=50&lossless=true&s=7801eb7ade9db864a8b4d35c583ec1b0)
The Miniature storage box can hold all of the miniatures from the Dawn of Madness Otherworld box and all of the expansions. It contains several levels of foam inserts.
![](https://ksr-ugc.imgix.net/assets/028/057/795/5a423ba7a30a130b38a02f0bb3f4439f_original.png?ixlib=rb-2.1.0&w=700&fit=max&v=1581461019&auto=format&gif-q=50&lossless=true&s=6c4674e11b5398ad3b444236a8175915)
Our returning backers will no doubt notice from the render above that we're experimenting a bit with the Miniatures box. Some people had problems with their Deep Madness Monstrum box, so we're exploring other possible designs to maximize durability and ease-of-access. This may not be what we land on finally, but it's where we're at currently in our process. (No matter what, we will do what's best for this box when it comes to durability and design.)
These two boxes are pretty big, so their shipping fees are definitely high. However, we were able to keep them at about the same levels as the Profundum and Monstrum boxes from the DM reprinting campaign.
Okay, I think that's it for this update. Whew! That was a lot of information... Have a great day, my friend, we'll talk with you again soon, and may the pledge manager be ever in your favor!